Refund Policy

Last Updated: December 12, 2025

1. Relationship to the Terms of Service

This Refund Policy is part of the IncReg LLC (“IncReg,” “we,” “us,” or “our”) Terms of Service (the “Terms”). By using the Site or any IncReg services, you agree to be bound by this Refund Policy in addition to the Terms and our other Policies.

The Terms explain that all fees paid to IncReg are non-refundable except as expressly described in this Refund Policy.

If there is any inconsistency between this Refund Policy and the Terms of Service:
with respect to billing processes, payment disputes, chargebacks, or limitations of liability, the Terms of Service will control, and
with respect to whether you are eligible for a refund and how any refund amount is calculated, this Refund Policy will control, except where applicable law requires a different result.

Nothing in this Refund Policy is intended to limit any non-waivable rights you may have under applicable law.

2. Scope of This Policy

This Refund Policy applies to fees that you pay directly to IncReg, including, without limitation, fees for:
business entity formation and filing document preparation
Delaware registered agent services
mail forwarding and business address services
beneficial ownership information (BOI) submissions and related filings
EIN or ITIN application assistance
certificate and document retrieval services
amendments, dissolutions, and foreign qualifications
standard document templates, electronic corporate kits, state-approved formation documents and government certificates in electronic form, and other electronically delivered records provided as part of a service package
other administrative and filing-support services that IncReg offers from time to time

This Refund Policy does not govern:
fees that you pay directly to third-party providers (such as banks, accountants, insurance providers, or other independent service providers), or
fees that you pay directly to government agencies or platforms that IncReg does not bill on your behalf.

Those third-party and government fees are subject to their own terms and refund policies. Where IncReg passes government or third-party fees through as part of an order, such amounts are generally non-refundable as described below.

In some cases, additional or variable government fees may be required based on the details of your filing (for example, certain corporation share structures, par value, elections, or special requests). If such fees are required, IncReg may request payment before submitting or completing the filing. Any government fees paid, committed, or authorized are non-refundable.

3. General Rule: Services and Government Fees Are Earned and Non-Refundable

Because IncReg provides customized, time-sensitive, and filing-based services, the general rule is:
IncReg’s service fees become earned and non-refundable once we begin working on your order, and
government and third-party filing fees are non-refundable at all times once paid, committed, or authorized, because they are sent or allocated to agencies or platforms outside our control and cannot typically be recovered.

By placing an order with IncReg, you acknowledge that:
you are purchasing administrative and document-preparation services, not legal, tax, financial, accounting, or immigration advice; and
no particular outcome is guaranteed, including but not limited to government approval, specific processing times, or bank account approvals.

4. Non-Refundable Items

The following types of fees are non-refundable in all cases once charged, except where applicable law expressly requires otherwise:
government, state, federal, or agency filing fees
additional or variable government fees required due to entity details (including certain corporation share structures, par value, elections, or special requests) once paid, committed, or authorized
franchise tax payments and similar government charges
government expedited or priority processing fees (for example, optional expedited Delaware state filing fees) once they have been paid or committed to the agency
registered agent renewal fees once processed
mail forwarding and business address renewal fees once processed
fees related to BOI filings after preparation or submission has begun
fees for EIN or ITIN assistance after we have prepared or submitted the relevant request
document templates and electronic deliveries (such as operating agreements, bylaws, statements of authorized person, banking resolutions, minutes or consent forms, membership or stock certificates, ledgers, and any electronic corporate kit or similar PDF documents) once they have been generated, customized, or delivered to you
expedited or priority handling add-ons once work has begun on the expedited basis
courier, shipping, and mailing costs once incurred
third-party fees (such as e-signature, fax, verification, or comparable costs) once incurred on your behalf

If you have questions about whether a particular fee falls into one of the categories above, you should contact us before placing your order.

5. Limited Refunds and Credits (Discretionary)

Although the default rule is that our services and related fees are non-refundable, IncReg may, in its sole discretion, issue a partial or full refund or a service credit in limited situations, for example:
a clear duplicate payment or duplicate order caused by a technical or processing error
an obvious billing error by IncReg (such as an incorrect or accidental charge)
an order that was placed but has not yet been touched, reviewed, or processed by IncReg in any way

In such cases, IncReg may:
refund all or part of the IncReg service fees, and/or
retain an administrative processing fee, and/or
offer a service credit that can be applied to future IncReg services instead of a cash refund.

Nothing in this section requires IncReg to approve a refund or credit. Except where applicable law mandates a refund, any decision to refund or credit is made solely by IncReg on a case-by-case basis.

6. Order Changes, Cancellations, and Abandoned Orders

6.1 Orders Before Work Begins

If you contact us promptly and we have not yet begun work on your order (for example, we have not reviewed your information, prepared documents, or initiated any filings), we may, at our discretion:
cancel the order and issue a partial or full refund of the IncReg service fee, or
apply your payment as a credit toward another IncReg service you select.

Any government or third-party fees that have already been paid, committed, or authorized on your behalf cannot be refunded.

6.2 Orders After Work Has Begun

Once IncReg has started working on your order, including internal review of your information, drafting of documents, preparation of filings, or other substantive work, our service fees for that order are considered earned and are generally non-refundable, even if:
you change your mind about forming or maintaining the entity
you choose to use another provider instead of IncReg
you become ineligible, or do not provide requested documents or information
you decide to delay, change, or abandon the filing

6.3 Abandoned or Incomplete Orders

If we are unable to proceed because you do not provide the information, documents, or responses we reasonably request, then after a reasonable time we may:
treat your order as abandoned, and
decline to perform further work without additional fees or a new order.

No refund is due for service fees or government fees that have already been paid or committed. We are not required to follow up indefinitely to obtain missing information, and you remain responsible for any compliance obligations or consequences arising from a partially completed or abandoned order.

7. Registered Agent, Mail Forwarding, and Business Address Services

7.1 Initial Purchase

Fees for the initial term of registered agent, virtual office, mail forwarding, or business address services are non-refundable once:
the service has been activated or made available to you, or
IncReg has been designated, listed, or filed as your registered agent or business address with a state or other authority, or
we have begun receiving and/or forwarding mail, notices, or service of process on your behalf.

Where registered agent service is included in a formation package for an initial included term, this section applies to the service once it has been activated or IncReg has been designated, listed, or filed as registered agent, even if no separate registered agent fee was charged for the included term.

7.2 Renewals and Automatic Renewal

Registered agent and business address services typically renew annually unless you cancel in accordance with the Terms of Service. Where first-year registered agent service is included with a formation package, checkout may present the renewal as a subscription with an initial free trial period; after the included period ends, registered agent renewal is $99 per year (or the rate disclosed at checkout at the time of renewal) unless canceled before the renewal date.

To avoid renewal charges, you must cancel the renewal with IncReg before the renewal date (for example, by following the cancellation instructions we provide, using any customer portal or cancellation method made available to you, or emailing info@increg.com from the email address associated with your order).

Canceling renewal billing does not automatically change state records. To remove IncReg as your registered agent and/or address in public records, you must properly update public records and state filings before the renewal date.

If you do not cancel before renewal:
renewal fees will be charged as scheduled, and
renewal fees are non-refundable once processed, except where applicable law requires otherwise.

Unless we state otherwise, cancellation of an auto-renewing service stops future renewals but does not necessarily terminate service immediately; service generally continues through the end of the then-current paid or included term.

If, for reasons such as nonpayment, compliance concerns, or policy violations, we can no longer act as your registered agent, we may resign in accordance with applicable law. You are solely responsible for appointing a new registered agent and updating public records. Any fees already paid remain subject to this Refund Policy.

8. BOI, Compliance, Amendments, Dissolutions, and Similar Filings

Fees for BOI submissions, amendments, corrections, dissolutions, foreign qualifications, and other compliance filings are generally non-refundable once any of the following has occurred:
we have begun preparing or drafting the filing based on your information, or
the filing or submission has been sent to the relevant government agency (including, where applicable, using any expedited processing option you have selected or that we request on your behalf), or
we have incurred third-party fees or costs in connection with your request.

If a filing is rejected solely due to an error by IncReg, our obligation is limited to correcting the error and re-submitting the filing where reasonably possible. We do not refund government fees and do not guarantee that any government agency will approve any filing or complete processing within any specific time.

9. EIN and ITIN Assistance

Fees for EIN or ITIN assistance are non-refundable once IncReg has:
prepared the relevant application information based on your data, or
submitted or attempted to submit the application to the IRS or another relevant authority, or
incurred any third-party costs related to your application.

If the IRS or another government authority delays or rejects an EIN or ITIN application for reasons outside of IncReg’s control, such as identity verification issues, documentation concerns, internal reviews, or policy changes, that does not entitle you to a refund of IncReg’s service fees or of any related government fees.

10. Government Rejections, Delays, and No-Outcome Guarantee

Government agencies, financial institutions, postal or courier services, and other third parties operate independently of IncReg. We have no control over:
whether a filing, application, or request will be approved or accepted
the time required for processing by any third party, whether or not an expedited or priority option was requested or paid for
changes in forms, rules, systems, or supporting documentation requirements

If a filing, application, or request is rejected or delayed for reasons not caused solely by an error of IncReg, no refund is due. Where practical, we may assist you in understanding the rejection or next steps, but additional work may be subject to additional fees.

Nothing in this Refund Policy provides or implies any guarantee of outcome, approval, or time frame.

11. Third-Party Services and Referrals

IncReg may:
refer you to third-party providers, or
offer products or services that are performed or fulfilled in whole or in part by third parties, such as banks, accountants, insurance providers, or other partners.

In those situations:
fees you pay directly to third parties are governed by those third parties’ own terms and refund policies; and
IncReg does not control and is not responsible for third-party refund decisions.

Any IncReg service fees you pay for introductions, document preparation, coordination, or other related work remain subject to this Refund Policy and are generally non-refundable once work has begun.

12. Chargebacks and Payment Disputes

If you dispute a charge with your bank, card issuer, or payment provider (a chargeback) instead of first attempting to resolve the matter directly with IncReg:
we may suspend or terminate your services or account in accordance with the Terms of Service;
we may seek to recover any collection costs, fees, or administrative charges that are permitted under applicable law; and
we may report unpaid balances or suspected fraudulent activity to relevant parties where allowed by law.

You agree to contact us in good faith to attempt to resolve any billing concern before initiating a chargeback, except where your payment provider or applicable law requires otherwise.

Chargebacks and disputes are also governed by the Terms of Service. If there is any inconsistency between this Refund Policy and the Terms of Service regarding billing processes, chargebacks, or limitations of liability, the Terms of Service will control.

13. How to Request a Refund or Credit Review

If you believe you may be eligible for a refund or credit under this Refund Policy, or if you would like us to review a particular situation, you must contact us in writing and include:
your full name
the email address used for your order or account
your order number or invoice number
a description of the services purchased
a clear explanation of your request and the reason for it

We may request additional information to verify your identity, your order, and your request. We will review your request and respond within a reasonable time. Except where applicable law requires otherwise, approval or denial of any refund or credit is at IncReg’s sole discretion.

14. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will post the updated version on the Site with a new Last Updated date at the top.

Unless otherwise stated, changes become effective when the updated Refund Policy is posted. Your continued use of the Site or our services after changes take effect constitutes your acceptance of the updated Refund Policy. If you do not agree with the changes, you must stop using the services.

15. Contact Information

If you have any questions about this Refund Policy or how it works together with our Terms of Service, Legal Disclaimer, Privacy Policy, or Cookie Policy, you may contact us at: info@increg.com